HOME . . . 1
	CONTENTS . . . 2
	FREE TRIAL SOFTWARE REGISTRATION . . . 3
	OVERVIEW . . . 3
	The Power of Perceptions . . . 4
	Parable . . . 5
	Others' Perspectives . . . 6
	The Power of Empathy . . . 7
	The Lens of Personality . . . 8
	Whose Fault Is It? . . . 9
	NEGOTIATING CORE-PERSONALITY COMPROMISES . . . 10
	Scenario One . . . 10
	Scenario Two . . . 10
	Scenario Three . . . 11
	Scenario Four . . . 11
	Scenario Five . . . 11
	UNREASONABLE EXPECTATIONS . . . 12
	DEVELOPING CONFRONTATIONAL SKILLS . . . 13
	THE HUMOR & HUMILITY APPROACH . . . 14
	Advantages of the Humor and Humility Approach . . . 15
	Humility=Based Approach . . . 16
	From "Me" to "We" . . . 17
	Give Credit — Take Blame . . . 18
	Know When It Is an "I" or a "We" Problem . . . 19
	The Humble Cognition . . . 20
	Common Relational Liabilities . . . 21 and 22
	Personality-Based Conflict Tendencies . . . 23
	COMMON CONFLICT RESPONSES . . . 24
	The Togetherness Personality . . . 24
	The Enterpriser Personality . . . 25
	The Analyzer Personality . . . 26
	The Motivator Personality . . . 27
	Exercise #1 . . . 28a
	IDENTIFYING SOURCES OF INTERPERSONAL STRESS   & CONFLICT . . . 29
	The Togetherness-Dominant Personality . . . 30
	The Enterpriser-Dominant Personality . . . 31
	The Analyzer-Dominant Personality . . . 32
	The Motivator-Dominant Personality . . . 33
	Interpreting Stressors and Motivators . . . 34
	Changing a Negative Climate . . . 35
	PERSONALITY MANAGEMENT BLUEPRINT . . . 36
	The Togetherness Personality . . . 37
	The Enterpriser Personality . . . 38
	The Analyzer Personality . . . 39
	The Motivator Personality . . . 40
	Engaging Clients in the Personality Dialogue . . . 41
	Applying the Reports . . . 42
	ACTION ASSIGNMENT . . . 43
	EXAM REQUEST . . . 44
	STUDENT EVALUATION * . . . 46
	AFFIDAVIT OF RESPONSIBILITY ** . . . 47
This course is accessible online 24 hours a day, 7 days a week. It is approved for continuing education in the State of Ohio until December 31, 2005. This will vary in all other continuing education states. Student information will not be sold or distributed to any third party without prior written consent of the student. Registering and/or taking the course shall not constitute consent. * Applicable Only to the State of Ohio. ** Applicable Only to Designated States.
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