Identifying Sources of Interpersonal
Stress & Conflict

Much of the personality-based conflict we encounter with clients and co-workers can be avoided simply by being aware of the motivators and de-motivators of each personality. Interpersonal stress and conflict arise when we consistently communicate or behave toward others in a manner that goes against their natural comfort zones.

In the following pages, we will identify the factors that motivate each personality (create a level of comfort and enthusiasm), as well as the factors that de-motivate (create a level of discomfort and stress).

Here we offer an outline of the four leading personality patterns. We will combine these factors along with conflict responses and communication adjustments in a tool you may wish to print out entitled, "The Personality Management Blueprint." This blueprint is available at the end of the course.

Back | Top | Home | Next

Ohio National is not affiliated with, nor does it endorse or sponsor, any particular prospecting, marketing or selling system.