Interpreting Stressors & Motivators
If you or your client has one dominant personality style, then the preceding charts will apply specifically to handling stressors and motivators. If you or your client have two dominant styles such as the four following illustrations: (E/M), (T/M), (E/A), (T/A), then you will want to reference the stressors and motivators for both dominant personality styles to accurately relate to that client.
Changing a Negative Climate
Far too often when individuals face conflict, they fall victim to what brain science refers to as the Amygdala hijack. This is where the anger center of the brain overwhelms our logic and we meet negative behavior with negative responses, thereby escalating the conflict. The emotionally competent adviser or agent chooses the responses that will serve to diffuse the conflict.
Following is a chart of common negative behaviors, the underlying need and a prescribed emotionally intelligent response.
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