Overview
In this third course on personality-based communication skills, participants learn three skills critical to positive relationship management:
- How to minimize conflict scenarios and diffuse existing personality-based conflicts
- How to motivate individuals by appealing to their core-personality strengths
- How to recognize and minimize on-the-job stresses related to core-personality weaknesses
Much of the conflict we experience with clients, employees and co-workers is personality-based. In this course, participants learn effective approaches that factor in the predictable actions and reactions of the four core personalities.
Participants learn key techniques for tempering their own personalities—based on biases, compromise and consensus-building as a means for diffusing or preventing conflicts. Additionally, participants learn the predictable behaviors of each personality and communication methods for reversing negative climates. Participants also learn how to recognize and appeal to the personality-based strengths of clients, employees and co-workers. They learn how to avoid de-motivation and agitation by communicating and behaving within the comfort zone of each personality style. Participants who complete this course will be taught to formulate a communication blueprint for use in managing and consulting their clients, co-workers and employees.
Ohio National is not affiliated with, nor does it endorse or sponsor, any particular prospecting, marketing or selling system.