Humility-Based Approach
A humility-based approach is indicated with these kinds of statements:
- "I may have messed up here."
- "I think I goofed."
- "Did I handle that properly?"
- "Do you think there's a better plan?"
- "I apologize."
- "I'll need some help for this to work."
- "Did I follow through on the way we'd talked on that project?"
People who are not accustomed to such an approach may struggle with such prefaces at first but will soon be convinced by the change in tone and response from the other party.
The T.E.A.M. Dynamics approach to conflict teaches individuals to recognize the natural strengths and flaws of each personality style. Once we realize that certain flaws or challenges are inherent in each personality style, we can more easily adapt a sense of humor and humble demeanor regarding those flaws.
On the other hand, tension and conflict build when we take the opposite path of accusation and self-justification. This path only breeds resentment—even when we are "in the right." Bjorn Borg's sporting maxim of, "Win without bragging and lose without excuse" also serves well in the realm of managing conflicts.
Ohio National is not affiliated with, nor does it endorse or sponsor, any particular prospecting, marketing or selling system.
