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The "How-to" Book:
A Practice Management Guide
Developing a Business Plan Human Resource Management Facilities & Equipment Financial Management Business Continuity
Human Resources
Contents
Introduction
Staff
Rationale for hiring staff
What is your time worth?
Recruitment & interviewing
Secretarial assistance
The office pool
Findinq qualified assistance
Staff Selection and Testing Process
The application
Tests
Interviewing
Checking the resume and references
After the interview
The firing process
Testing
Staff training
Orientation
Telephone customer relations training
Compensation
Policy manuals
Company information
General personal policies
Business ethics
Administrative procedures
Personnel management
Supervising & motivating employees
Conducting job evaluations
Training employees
Giving & receiving criticism
Finding a balance
Improving the problem employee's performance
Types of disciplinary action
Professionalism
Time management
Analyzing current use of work time
Taking time to plan
Special concerns about planning time
Identifying timewaster
MDRT member's top timewasters
Secretaries top timewasters
A Process for solving problems
Technology for scheduling
Insurance against chaos
Conclusion
Self management
The same six ways
Ten rules to overcome procrastination
Sample documents
Home > Human Resource Management Untitled

Orientation

The decision to hire personnel, followed by the interviewing and selection process are just the first steps in becoming an employer. The real challenge and sense of fulfillment begins with employee development.

Many MDRT members write a letter of welcome to new employees, outlining their policies, business practices and perhaps even the agency’s mission statement. An employment agreement is also a good item. A sample is included at the end of this section.

Alternatively, this “welcome” letter could be included in the office policy manual.

Procedures to follow on the first day of employment include:

Enrolling the staff in employee benefit package. Go over benefits. What benefits do you have to provide? Treat your employees as you would advise a good client. Also decide on other insurance to be provided. What should you provide; i.e., disability coverage, individual coverage, bonding and liability coverage, errors and omissions.

Completing government forms. Government forms that have to be completed for a new employee or terminating an employee. The forms needed will be determined by your own jurisdiction.

Set up new employee on your payroll system. For further reference, see Financial Management Section.

Keep an employee attendance record for the purpose of keeping track of days absent, sick days, vacation days, etc. An example attendance form is included at end of this section.

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