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The "How-to" Book:
A Practice Management Guide
Developing a Business Plan Human Resource Management Facilities & Equipment Financial Management Business Continuity
Human Resources
Contents
Introduction
Staff
Rationale for hiring staff
What is your time worth?
Recruitment & interviewing
Secretarial assistance
The office pool
Findinq qualified assistance
Staff Selection and Testing Process
The application
Tests
Interviewing
Checking the resume and references
After the interview
The firing process
Testing
Staff training
Orientation
Telephone customer relations training
Compensation
Policy manuals
Company information
General personal policies
Business ethics
Administrative procedures
Personnel management
Supervising & motivating employees
Conducting job evaluations
Training employees
Giving & receiving criticism
Finding a balance
Improving the problem employee's performance
Types of disciplinary action
Professionalism
Time management
Analyzing current use of work time
Taking time to plan
Special concerns about planning time
Identifying timewaster
MDRT member's top timewasters
Secretaries top timewasters
A Process for solving problems
Technology for scheduling
Insurance against chaos
Conclusion
Self management
The same six ways
Ten rules to overcome procrastination
Sample documents
Home > Human Resource Management Untitled

Insurance Against Chaos

Invest a half-hour to clear your desk of the “some day stack” and another half-hour to remove the “time will heal” pile from the window sill. An ideal time to do this is the day before a holiday.

Never again be unprepared to hand out your business card. Keep a supply in an envelope in your car.

Script your telephone answering machine message to ask for the best time to call back. Under some circumstances you really can’t be interrupted. Prepare for interrupters by rehearsing what you might say to them.

Renew subscriptions only to what you’ve read in the past year and cancel the rest.

All files fit into four major categories: administration, clients, industry and company.

Next time you receive a piece of junk mail, send back a request, along with your mailing label, that they remove your name from the list.

Create a customized work request form that will reduce the number of interruptions from subordinates.

Everyone gets more focused by using two manila file folders. Label one “urgent” for everything you need to do in 48 hours; label the second “important” for everything you need to do within 30 days.

Your IDEAL eight hour day

See the MDRT Study Group's "IDEAL" eight hour day

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