Overview: To make this course work relevant to your business, it is important to begin implementing a communication action plan for your clients based on their core personalities.

Directions: Identify a person you know who fits each particular profile. List three adjustments you could make in your communication and approach that would fit the comfort zone of that individual's personality. (We have provided a sample adjustment for each personality to guide you in this exercise.)

Complete this exercise for the T.E.A.M. Personality. Practice these ideas for approaching these individuals and take note of any change in their response to you.