Overview
In this second course on core-personality communication skills, participants learn two critical relationship-enhancement skills:
- How to assess an individual's core personality from clues provided by body language, voice and conversation patterns and responsive behaviors.
- The necessary adjustments we must make in both the content and style of our communication with clients. These adjustments ensure a positive emotional climate where clients feel understood and secure in their purchasing decisions. Participants learn how to read between the lines of conversation and increase their powers of observation regarding:
- Their clients' facial and physical responses
- Pitch, tone and pace of speech
- Listening, asking and responding behaviors
Participants will also learn specific likes, dislikes, desires and challenges of communicating with each of the four core personalities (T.E.A.M.).
Finally, participants will learn emotionally intelligent methods of communicating with each personality in order to minimize confusion, conflict, misunderstanding and misdirected advice. This is accomplished by learning to view scenarios through the clients' perspectives and to communicate in such a way that strengthens trust and cooperation.
Too often, advisers are thought to have placed their own interests above those of their clients. Through the T.E.A.M. Dynamics approach, clients are assured that their core needs and comfort levels are understood. This approach ensures the improvement of existing relationships and a sound footing for developing relationships.
Ohio National is not affiliated with, nor does it endorse or sponsor, any particular prospecting, marketing or selling system.