Objectives
The objectives of this course are:
- Improve Observational Skills: Participants learn to recognize conversational and physical indicators of the personality style of clients in order to adjust communication to their comfort level.
- Emotional Awareness: Participants gain understanding of the idiosyncratic emotional comfort zones of the four personality types in order to avoid conflict with clients.
- Relationship Improvement: Participants identify communication approach techniques that fit the preference of each personality style in order to enhance client relationships.
- Communication Troubleshooting: Participants learn how to overcome the challenges and difficulties of communicating with each personality style in order to decrease client miscommunications and mismatching of products and services.
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