Over the years, many of my clients have asked me to speak with one of their friends or colleagues about an insurance or investment concern. I consider it a privilege and have been happy to accommodate their wishes. For your future reference, let me share my standards for such requests.

First, confidentiality is the cornerstone of my business. Each of my client relationships is distinctly separate, totally private, and valued.

Second, thoughtful and courteous service is guaranteed. This is a people business.

Finally, I will never give advice and counsel to a client without thoroughly understanding his or her wants and desires.

My purpose in writing this letter is to let you know that if and when you would like me to speak with a friend or associate of yours, you will feel comfortable in my doing so.

Sincerely,

Leonard Ross